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NDIS support services helps to support individuals with disabilities who exhibit challenging behaviours.

Complex Behaviour Support are specialised NDIS support services designed to help individuals with disabilities who may exhibit complex, unpredictable, or difficult behaviours manage their challenges safely, respectfully, and, where possible, individually. Our approach at Para Ability Community Care focuses on creating a supportive environment where people feel understood and empowered, while also ensuring everyone's safety and wellbeing.

What are Complex Behaviours?

Complex behaviours, also referred to as behaviours of concern or challenging behaviours, might look different from person to person, but can include:

These behaviours often stem from underlying medical conditions, psychological stress, communication barriers, or environmental factors. Behaviours such as these can make everyday tasks, relationships, or community involvement more difficult without the right support in place.

Key components of NDIS Support Services for Behaviours of Concern

NDIS support services for complex behaviour support and behaviours of concern involve a thoughtful, evidence-based approach designed around the individual’s needs. Our Complex Behaviour Support process includes:

We begin with a comprehensive assessment to understand what’s contributing to the person’s behaviour. This often includes a functional behaviour assessment, which helps to identify patterns, triggers, environmental influences, and any unmet needs that might be impacting the individual’s daily life.

From there, we develop a Positive Behaviour Support Plan (PBSP) that outlines practical, proactive strategies to reduce the impact of challenging behaviours and support the person in achieving their goals. These plans are tailored and person-centred, meaning the individual is actively involved in the planning process, with input from their family and support network. We take care to respect their values, preferences, and lived experiences at every step.

Our interventions are grounded in evidence and built on proven techniques, such as skill development, environmental changes, and positive reinforcement. We also focus on creating routines and settings that support the individual’s sense of stability and safety. Importantly, Complex Behaviour Support is an ongoing process. Plans are regularly reviewed and adjusted to ensure they remain effective and relevant as the person’s circumstances evolve.

Who provides NDIS Support Services for Behaviours of Concern?

Our complex behaviour support and behaviours of concern are provided by a dedicated team of specialists, trained professionals who work closely together to ensure a cohesive and responsive support experience. This usually includes Specialist Behaviour Support Practitioners—qualified professionals such as psychologists or allied health practitioners—who are registered with the NDIS Commission and have been assessed as suitable to deliver behaviour support services. These practitioners are responsible for conducting assessments, developing the PBSP, and guiding the overall approach.

Complex behaviours of concern - noise support services

Support workers also play a vital role in day-to-day implementation. Our support staff receive specific training in behaviour support techniques, including how to safely respond to behaviours of concern and apply the strategies outlined in a person’s PBSP. They work under the guidance of the behaviour practitioner and maintain regular communication to ensure consistency and responsiveness. Together, this team-based approach ensures individuals receive safe, respectful, and effective support.

Accessing NDIS funding

Complex Behaviour Support is funded through the National Disability Insurance Scheme (NDIS). For individuals who are eligible, these supports can be claimed under the same price limits as high-intensity support, provided they are delivered by providers who meet the necessary NDIS registration and compliance requirements. This ensures that individuals with higher support needs can access the specialised services they require without financial barriers becoming a limitation.

Eligibility for Complex Behaviour Support typically applies to individuals who frequently experience behaviours of concern and require consistent, proactive support to maintain safety, wellbeing, and participation in everyday life. If the need for behaviour support is identified during the NDIS planning process—or arises later as circumstances change—it can be incorporated into the person’s plan. Our team at Para Ability Community Care is always happy to guide individuals, families, and support coordinators through this process and help navigate the funding options available.

Goals and benefits

The goal of Complex Behaviour Support is to improve the quality of life for people experiencing behaviours of concern. By understanding and addressing the reasons behind these behaviours, we’re able to support individuals in feeling more secure, heard, and empowered. With the proper support in place, individuals can:

Supporting complex needs with care

At Para Ability Community Care, we work with each person to help them live with dignity, purpose, and the support they deserve. We are here to support people with complex behavioural needs in a way that’s thoughtful, personalised, and grounded in compassion. Every person deserves to feel safe, understood, and empowered, and we’re here to help make that happen.

If you or someone you care for could benefit from Complex Behaviour Support, feel free to reach out to our friendly team for a chat about how we can help.